Decleor Boutique & Day Spa Reviews
187 Westbourne Grove, Notting Hill, London, W11 2SB
Check availability and book onlineReviews are written by customers after their visit.
378 reviews
I was invited to visit the spa on one of the first days of opening. I enjoyed the treatment very much and the staff was lovely.
Now for the not so perfect part. There are several things they still need to fix, the booking system doesn't show the details of the treatments, which meant I had double booked some things that were already included in what I thought would be just a massage. They took some things off and I ended up paying less, exactly for what I received. Problem is that my treatment time was cut short by 40 minutes. This was a special treat from my other half and I felt a bit dissapointed when I left the spa. If I had realised this was happening beforehand, I would have chosen something else to add on.
I do think they should not charge full price when starting up, then I'd have been a lot more forgiving of the little hiccups. Payment took a while to sort out, and I had to ask for my little gift that I was promised. All in all a great treatment with lovely people, but the experience was not worth what I paid for it. Hope they get these things fixed because the facilities are nice and the treatment good.
The venue just opened recently. Their premises are fantastic with new technology which enhance the nice ambiance. The therapist I had was really experienced but unfortunately she was only sent from another shop for the opening, I hope the other therapist will be as experienced as she is. I will come back for a nice and relaxing treatment!
Treatment by Recharge Hub
Really friendly staff and meticulous work from the therapist. I spent an hour doing the aromatotherapy massage and Francesca (therapist) really helped me to relax and feel comfortable. I would definitely go back again
I am very disappointed in this spa, even though I had really hoped to like it as it is very close to where I live and they have very good products. I was given early access as a 'VIP special' (though I paid full price for the treatment) on the first day it opened. While the massage itself was quite good (not exceptional), I am very disappointed in the service overall. Firstly, I tried to call the spa several times in order to change my booking to a different day, but no one picked up the phone as it appears they are changing their phone number (I was only told this when I went in for my treatment, at the original time booked, without having been able to change it). Secondly, the massage room was extremely loud and I could hear people talking, laughing and going up and down the stairs, which made it impossible to relax. Thirdly, the shower was not working, so I had to go home to wash off the massage oil after my treatment. Finally, I had to ask for the free gift that Treatwell advertised I should get for booking, rather than being offered it. I was informed that the spa had 'teething problems' but, quite frankly, as a client, I do not really think that's relevant from my perspective.
Treatment by Neroli Treatment Room
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