I was visiting London (from Harrogate) for the weekend and thought I’d treat myself to a massage after all the rushing around. I made a 10am appt on Sunday and checked out of my hotel early to get there (suitcase in tow!). Got to the salon and wait 20 minutes only to be told that the therapist wasn’t there and was coming from Southall. Would have been nice to be told and not left waiting. Was offered a coffee but I had a car picking my up at 11am (factoring in the 45 minute massage time).