I had my first hair appointment with Rachel, who was very welcoming and really took the time to understand exactly what I wanted. With 20 + years experience in the industry, she is very knowledgeable and just a very caring soul. It really made my day as I was rushing around for a friends wedding. I will most definitely be coming here again. The other staff members were also very welcoming, which is rare. A business that takes pride in what they do! 5*!