Racheal really listens and cuts your hair how you want it. My hairs not that thick and Racheal cares about how to put layers into my hair so it didn't thin it out to much so I could get some shape to the back of my hair. It's a friendly team, clean and tidy was very happy with my hair cut and blow dry. Money well spent. 😁 Will definitely go back again as that was my first time there! 😁