When I arrived I was expecting Charlotte but had another girl with no explanation. I had booked for a 45 min Shallec manicure my appointment was 330pm and I was finished at 4pm. It all felt very rushed as the shop was very busy and only 3 staff. Not the relaxing experience I was expecting. While having the manicure the girl cut my cuticles ( which needed doing badly) but as she was painting my nails I noticed my cuticles bleeding. One finger still very sore 2 days later. Not happy customer!