Diva Nails & Beauty Reviews
188 South Ealing Road, Ealing, London, W5 4RJ
Check availability and book onlineReviews are written by customers after their visit.
257 reviews
I had booked for a root colour (3 days in advance). When I arrived at the salon (which was empty), the lady asked if I was coming for a wash, cut and dry. I explained that I had booked for a root colour, and she seemed annoyed. She went on to explain that she uses a different brand and needs me to do a skin test, basically forcing me to come back 48h or more later.
I told her I was ok with doing the colour even if it was another brand, as I have been colouring my hair for many years now and never had any issue.
I could see she simply didn't want to work. There was no one in the salon, not a single client, and she was playing on her phone when I arrived, looking annoyed when I told her I had an appointment. When I questioned why I wasn't contacted after my booking to warn me a skin test was needed as I had booked early enough to have it done before my appointment, she said she didn't know I had booked for a hair colour and was overall quite unfriendly.
This is very poor management and customer service, and I would not recommend this salon whatsoever.
Styled by Hair•
Blow DryShow all…
Great, speedy manicure but staff seemed unaware of Treatwell customers and was seen late. Great if you just need a quick tidy up but not a relaxing spa experience
Treatment by Nails 1•Manicure
Very nice place. It’s clean and staff are friendly. I’ll be back definitely
Treatment by Nails 1•
PedicureShow all…
First time at this place and I’m not disappointed. The electric file wasn’t used to the extend that my nail bed was removed. Bonus that it wasn’t an extortionate amount to have shellac on them either. Great experience all round
Treatment by Nails 1•Hard Gel Extensions & Overlays
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