Dr & Herbs - Massage & Acupuncture Clinic Reviews

62 The Mall, Ealing, London, W5 3TA

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Reviews are written by customers after their visit.

4.4
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Written by our customers, so you know what to expect at each and every venue.
good
Upon arrival I dont think they were prepared for our visit so felt a bit rushed and not organised, particularly the beginning of my treatment. Reflexology was good, it was the second time I have been to this clinic for Relexology and although it wasn't quite as good as the first time. I felt the theropist could have focused more on the problem areas, but overall was a good massage. Based on this treatment I would probably have shopped around for a better value option (£60 one hour), but had it of been the same as my first treatment I would definitely go back!
I turned up for a deep tissue massage and there was no one on the reception. Someone came up to me, mumbled something along the lines that I should text the girl and let her know I'm here (obviously I booked though this app and had no such details) and was then put me in a random corridor and I was left alone there for 20 minutes before I walked out. Before leaving I asked the women who was now on the reception what happened to my appointment and I was told they had no record of it. No apology was given. If I were you I'd avoid this place as if appears very unprofessional.
The massage was fantastic. She had great strength and could pin point all the knots and tight places. Acupuncture was fine, and cupping interesting. Some confusion when I first arrived as the Acupuncturist was out and the other team didn't know about the package booking, but all turned out fine in the end. Will definitely book a massage again and will probably continue with acupuncture treatment.
I felt very welcomed and looked after. The Dr. was very knowledgeable. however the English of the staff was a little hard to understand.
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