Dr. Liu New Hope Acupuncture & Medicine Ltd Reviews

9 Barons Court Road, West Kensington, London, W14 9DP

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Reviews are written by customers after their visit.

4.5
194 reviews

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Written by our customers, so you know what to expect at each and every venue.
Decent
A good message that focused on the regions i specified needed work, although could have focused on these areas more.
awful visit,left me with bruises for 2 weeks, avoid!.i told them I didn't want cupping which they tried to sell to me when I arrived. i only wanted the acupuncture I’d booked in for. despite this they put the cups on my back, going against my wishes, saying 'don't worry it won't mark you '.I was left with severe bruises all over my back for 2 weeks which ruined my holiday. when I went in to complain and showed them the bruises they said that they remembered me telling them no to the cupping and that the therapist was old so didn't remember and did it anyway! there was no refund or apology,instead I was told to stick sliced potatoes on my back to help with the healing.
Had a nice session with the therapist who seemed experience and knowledgeable. I booked a 1h massage and she assessed my back and said it was best to split the hour into 30min acupuncture and 30min massage. I agreed but only after the acupuncture was done the therapist told me it would cost me more. I was happy to pay but would have rather been made aware of that when initially suggested how to best use my hour. I recommend this place nonetheless.
Dr Liu was very experienced and knowledgeable, her massage was highly recommended. My aching/ numb right wrist healed after the session.
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