I had an appointment booked at 4, once entering I was not acknowledged so I just took a seat however when it got to about 4:15 I said I had made an appointment the lady then asked me how and I soad via Treatwell. She said she never knew as they don’t really checked treatment and that I would have to wait a further 30 mins. I didn’t really have 30 mins as I had a gym class booked. After realising I had already payed I said how do I do go about getting my money back and they said to call Treatwell at this point I just couldn’t be bothered with the process so I thought I would wait the 30 mins and get charged for missing my Gym class. The 30 minute wait was actually a 1hour and 30 mins wait until I was seen. It was explained after that it was a emergency and that they were short one staff but I would have appreciated a phone call to let me know so I didn’t waste my day of in the nail shop. It’s a real shame as this salon is so close to me and i was hoping it could be my new local but after the lack of professionalism I don’t really want to attempt it again. I was let Of £2 at the end as I got powder instead of shellac.
First time visiting this salon, it was fantastic! Excellent range of nail colours, very clean, very friendly and most importantly my nails look fabulous! This will now be my regular salon!