My experience was fine. The venue is ok but you can hear everyone talking in the next room so it's not hugely relaxing when you're getting massaged. The massage itself was fine but the therapist didn't know how long the booking was or what type of massage I had booked, so she was asking questions and had to leave the room at points to do something. It felt a little impersonal and not really the caring, relaxing experience I was hoping for.
Naomi is wonderful at what she does (I had my nails done) and also a really amicable person who made the experience very enjoyable. I also had my eyebrows threaded which was done very well.