Emma was great from start to finish. I was booked in for a cut to medium length hair. In preparation she washed my hair (I've been to places where they spray the hair with water!!!) Emma then helped me choose the length I wanted as I was a bit unsure. Finally my hair was dried with a diffuser to give me a curly finish. I'm delighted with my hair. Emma was so pleasant and friendly and I cant give her enough praise.