I would highly recommend using Hana I had my first ever Hollywood wax with her and she explained everything I barely even felt it she puts you are ease straight away and will go at your pace. Her lash lifts are the best and my eyes never sting after having it done with her. I wouldn't go to anybody else now for my treatments. She's very accomodating as well. It's so relaxing there I even fell asleep for a bit. Put your trust in Hana and you won't get go anywhere else.