Went in for a gel removal and a standard polish manicure (first time there) - and the team was friendly and accommodating. I wound up getting a gel manicure again and the team was courteous enough to make time for me to do this instead of the standard polish. Love the look of new nails, too!
I was unable to make my appointment due to an incident on the Piccadilly Line which meant the trains were running at 35 min intervals. I called as soon as I was aware of the problem but was rudely told I could not be late or reschedule so lost £38