Unfortunately,I got stuck in traffic and was 10mins late. She couldn’t keep my appointment, understandable tho disappointing as I tried to call them several times on the way, but all I got was a automated answering service which didn’t put me through.
I asked if it was possible to just get a removal for 6 nails that needed it, I had said I didn’t mind paying full price for a full gel mani just to get the removal, but was told no.
Not once was I offered an alternative time, nor refund.