I booked my original appointment, then received a text message to say that time and the appointments near it were all full up so I had to reschedule for a different day, which was drustrating.The lady that did my pedicure was very nice, but through the pedicure I think she answered the phone about 6-7 times, I understand they she may have been the only one working but I dont think its very professional. The nail painting wasn't great and I had to go home and clean them up but the massage to my feet was very good and extra time was spent removing the dry skin from my feet.