ELEMIS - West End Reviews
Debenhams Oxford Street, 334-348 Oxford Street, West End, London, W1C 1JG
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410 reviews
The treatment was nice but was made to feel like a culprit for forgetting to carry a voucher - not a discount voucher but a fully paid one which I gave them the option to either reschedule the facial or trust me to return with it within the next hour. First of all they have a ridiculous paper-based voucher system, on top of that the customers are treated quite rudely. Thankfully some of the old staff came to rescue but I think I am done with Elemis now. Can’t wait to finish my sessions.
Treatment by Kairo
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Loved the Skin Lab experience- a very powerful tool to see and understand the state of one's skin and it formed a great basis and understanding to which facial I needed, which products I needed and why. The therapist was fantastic and explained the process of the facial as we went along as well as anything she tweaked. I loved the massage chair but felt the room ambience could have been better- even just with some music and scent.
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