Made an appointment on the spur of the moment. I had no previous knowledge or recommendations of this salon. Elena immediately put me at ease. Talked me through what I was wanting. She 'dry' cuts, which I was a little apprehensive about, but it worked brilliantly. She explained that as the hair was dry she could see 'kinks' and other 'quirks' which would not be visible on wet hair. I highly recommend a visit to this salon.