Booked last min, so had a few issues with the appointment but they fitted me in so that was great. I wished they had been a bit more prepared with the set up. I booked an aromatherapy massage and it helps the overall experience when the room is set up for the massage, smells great, mood lighting etc. When I got there I was taken downstairs, got ready in the bed and only after I was laying down the masseuse started setting up the aromatherapy oils, then changed the lighting etc.