I had a really lovely cut and can't fault my stylist, but the follow-up straightening (done by someone else) was shoddy and looked pretty awful. When I suggested a specific way to fix it, I was looked at like I was speaking a different language. Left feeling a bit self-conscious and desperate to get home to fix it. Salon was very chaotic, crowded, and untidy, meaning it was not in any way a relaxing experience. Value was OK for money paid.