Ella Di Rocco Wellness MediSpa Reviews
307 Fulham Road, Chelsea, London, SW10 9QH
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198 reviews
I was booked in for both a facial and a body treatment. Upon arrival, as I was a new customer, I was given a form to fill out. There was no discussion as to what I had booked and prepaid through Treatwell- so I thought they knew exactly what I had wanted and what was going to be done.
My therapist came out to pick me up, and took me to the facial room for my facial first. I was asked as to what concerns there were with my skin, and after the discussion. She had asked me to just lie down and let the facial begin. It was also odd that she didn’t seem to know that I had a body treatment booked for afterwards (which she actually did for me as well, so how come she didn’t know?). After the facial I was confused- as I had booked a skin whitening, it seemed strange that everything she said she was doing to me were unrelated to this- and seemed more like a simple oxygen boost treatment. After my body treatment, I spoke to reception regarding this and was asked:”why did you book a skin whitening in the first place? It’s for old ladies” well, unfortunately no where does it state that on the service description and I simply wanted to give it a try. I then explained what I had seemed more of an oxygen boost facial than what I had paid for - she admitted it was not a skin whitening and then went on to say that what I had done was the same as what I had paid for anyway, so it didn’t matter. It was so crazy for me to get such a response when no one consulted me at any point that I was no longer going to do what I had booked- and instead they basically decided to improvise and then just tell me what I had was the same value. At no point did anyone inform or ask me what I wanted to do instead- or that the skin whitening facial is not suited for my age. I was simply under the impression that that was what was being done on me.
Also- the skin whitening facial is £180 and the oxygen boost is £70. Have called treatwell and the venue has refused to refund me the differences because apparently ‘products’ were used during- was I consulted?! Or even informed?! No. I think it sounds like a plain lie.
Will not be returning.
Treatment by Eva
Show venue reply...
We absolutely loved our trip to Ella Di Rocco.
We were welcomed into the spa and thoroughly enjoyed our treatments.
We will be back!
Overall an excellent experience. The Lymphatic drainage massage was very relaxing and really worked.
Treatment by Eva
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