I honestly could not have been happier with my experience at Ellie! Everyone I've met there (from two visits) are absolutely lovely and do all they can to make you feel comfortable! I, like most, am picky about my hair, and Ellie really rose to the occasion! I even had a question about curling my hair and they took extra time to show me how to do it! No extra charge. My hair cut looks even better a few days after and I'm so happy I decided to go to Ellie. Highly recommend!