I love coming to Eli’s for my treatments. I am always greeted with a warm smile and by name as I have gotten to know the ladies since I have been coming to their spa for a few months now. My treatment is done professionally and I am always given advice on aftercare and I enjoy the conversations I have with my therapist, she is amazing!
The place lacks hygiene, and also don't teach the staff the UK regulations. Pritt the lady who did my pedicure was very funny and kind, but the worst pedicure I have ever had. Eli's announce the pedicure as a 'Luxury Pedicure', it is completely the opposite. The staff was overwhelmed, only 2 ladies, with a non-stop phone ringing, walk-in customers, and appointments pilling up. Pritt had to stop my pedicure 3 times, to do a threading, another pedicure, and to help her colleague who was completely lost with the system. A disaster, I arrived at 15.34 and left at 17.20. All the China Glaze nail varnishes were completely dry, I picked this place because of that brand, I ended up with an O.P.I. varnish and the colour is horrendous. The job, well the nail varnish on my toes is full of lines, plus bubbles. Attention to the Manager Bhumi, please improve all the above addressed.