Elsa Hair & Beauty Reviews

54 Kew Bridge Road, Chiswick, London

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Reviews are written by customers after their visit.

4.7
1882 reviews

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Written by our customers, so you know what to expect at each and every venue.
Brilliant as awlays
Calm and friendly atmosphere. Hairdresser was very attentive, listened to what I wanted and paid good attention to the picture I took in. I received many compliments on my lovely haircut the next day. Will return again.
I feel guilty giving a really quite bad review but this was not a good experience. End result: slightly messy nails that are not the colour I wanted that I have had to try to tidy up myself. To start, very, very limited colour options. When I chose the ones I wanted, the lady then picked a non-Shellac brand of similar colours. I had to repeatedly ask for the one I wanted to the point where I felt rude. Next, this wasn’t a manicure as paid for - it was just colour. No cuticle care and not great shaping, hangnails - I had to go and tidy at home. Finally, the upper coat I had asked for turned out (when we are 2/3 through the session) not to be available although it was marked as available. The lady put another colour on, it looked really terrible, and she refused to try another - again, even though there were several marked as available. She also told me she preferred one colour and long nails and told me Shellac only worked with long nails. I had to be insistent about shorter nails - the same length I have had my nails done with for five years. It was cheaper than anywhere else in the area but I feel quite cheated with my slightly messy nails that aren’t the colour I wanted! I didn’t feel like the treat to myself that I wanted after a rubbish few weeks :(
The treatments were: eyebrow thread and root tint. Despite being early I left around 5pm which was quite annoying as was the number of times I was asked whether I had paid-the lady came out twice on the street after I had left and I had to go back into the shop! Anyway it was fine in the end. Nice cuppa coffee.
Good gel nails