My facial was good, my skin felt hydrated and smooth afterwards. My only critique was the interpersonal aspect. Emma warmed up eventually but when she opened the door I said hi and asked how she was, to which she replied "fine thanks" and didn't return the question to me or smile. Because of this, I initially felt a little uncomfortable. Emma was informative on skin care tips but I felt more like I was being told off than supported and empathised with. So perhaps this is an area for improvement.