My facial was good, my skin felt hydrated and smooth afterwards. My only critique was the interpersonal aspect. Emma warmed up eventually but when she opened the door I said hi and asked how she was, to which she replied "fine thanks" and didn't return the question to me or smile. Because of this, I initially felt a little uncomfortable. Emma was informative on skin care tips but I felt more like I was being told off than supported and empathised with. So perhaps this is an area for improvement.
I can't recommend Emma highly enough, she was warm and incredibly friendly. The massage was fantastic and I felt properly relaxed for the first time in months!! I will defintatley be returning and have since recommended Emma to several friends. Thank you!