Went to get my eyebrows threaded for first time in 2 years, they came out looking very good. My eyes were streaming but I was given a tissue and she didn't make me feel embarrassed for it!
Store opened late, and despite having a booking for 9am, other walk in customers were seen to first. There was no explanation of why it was opened late or acknowledgement of people waiting. The place was clean, and my therapist was efficient. But I won't becoming back.
She took absolutely no care that this was my first time, no prepping of my skin whatsoever. She just wanted to hurry up, but i kept reminding her in was scared and it was my first time. The pain was unbearable and when I said please stop she kept going. I could also hear her colleague and another customer laughing at me in the shop front as I started crying. The pain was unbearable, but she didn’t seem to care about it or me at all. Will never come here again. The customer service is too poor