Ennove Beauty & Detox Reviews
Unit 1 The Tay Building, 2A Wrentham Avenue, Kensal Rise, London, NW10 3HA
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1762 reviews
I was so disappointed with my haircut at this salon. The appointment started 20 minutes late, and I was a little surprised that my hairdresser didn't apologise for the delay or say a word at all while she was washing my hair, not even to ask if the water was too cold (it was) or if I was comfortable. She proceeded to have a conversation in another language (Portuguese, I think) with everyone else in the salon while I stood there like an idiot not knowing where to go. It soon became apparent she barely spoke any English, so I had to tell her what I wanted done to my hair through mime and a rather awkward 3-way conversation with another member of staff who tried to interpret. I have lived and worked abroad myself and know how difficult it is to learn a second language, but it is absolutely ridiculous to have to communicate with a hairdresser through an amateur interpreter. The whole experience left me feeling completely undervalued as a customer, overcharged for a mediocre service and quite humiliated. The haircut itself is not bad, but I feel frustrated that I wasn't able to explain what I wanted to the person wielding the scissors. I will not return to this salon, and suggest that if you only speak English you don't bother either.
Ladies' HaircutsShow all…
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I had the most
Amazing experience. Very professional staff. Great facial.
I would definitely come
Back and recommend to
My friends ! Thanks Geruse 👏👏👏
Classic Facials
Lovely place with very friendly staff. Had a relaxing massage and it was great. Masseuse was brilliant and I felt great afterwards. Would highly recommend.
Therapeutic Massage
They are the best. Look after my foot and my nails gently and with a lot of love.
PedicureShow all…
I had only booked this appointment 15minutes beforehand, as I was in the area.
I was worried they may cancel the appointment as it was very lastminute. I did not receive a phone call, so I made my way to the salon.
I was greeted with a friendly reception staff and she said my name, so i felt at ease as they were expecting me. They took my jacket and the therapist came out and took me to the room to get my waxing done. I was very happy with my trestment and brazilan waxing did not hurt. I am pregnant too, so extra care was taken when doing my waxing.
I would definately go back, it's ashame I do live far away otherwise it would be a regular I would go too. Highly recommend.
Brazilian WaxingShow all…
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