This was my first time here, staff were really friendly and welcoming. The salon doesn't have the 'prettiest' exterior but don't let that fool you! As soon as you walk in you're looked after. My massage was lovely. Elena listened to me when the pressure was slightly too hard and she explained what she was doing with certain techniques. I would definitely go again! The only thing to mention is you can hear reception from your room which might be distracting if you're looking for ultimate zen.