I was in Manchester for work so booked a neck back and shoulder massage and a head massage. Francesca was amazing. I can't remember for how long I've had a bad left shoulder with a painful knot, worse when I wake up. It's gone! Thank you Francesca. I think you also get to use the gym, steam room and sauna in the hotel if you book a massage although I didn't do that. The massage room is situated next to all these amenities.