I'm not sure who my therapist was supposed to be. For my first appointment I saw one lady, who attached the laser machine too me incorrrectly which has since resulted in scars all around my abdomen. The second therapist was better she advised the laser must have been set to high, but didn't do or offer me any explanation or apologies etc. I would have thought they'd have forms to fill in and take pictures but they just said me the marks would heal. They haven't.