Treatments themselves were very good. Therapist Susan knew what she was doing. Only problem for me is that she was a bit too chatty and personal. She was talking so much during my massage that I could feel she was spitting on me occasionally (not cool!) I took it in my stride, just tried to get on with it, fall asleep for an hour and enjoy my treatments, but she didn't seem to sense the need for a bit of silence! By all means, try to help the customer relax, but in future, please let the soothing music build the ambience, not stories about your life.