After over a 20 minute wait, the wax pot wasn't even turned on so the women had to use one in another room. The wax was also not the nicest I have had, felt very rushed. The staff could also have been a lot more apologetic. While I was waiting, the staff were having an argument (while finishing clients nails), which was not very pleasant to be watching.
I experienced disappointing service at this venue, as the therapist made a mistake with cutting my hair (it was cut unevenly). When I returned to have it rectified (with an appointment), I was made to wait for 45 minutes while she finished with the previous client at a very leisurely pace without an apology. When I was finally taken in she insisted she did not see an issue with the length, despite my having confirmed with 3 different people that it was definitely uneven before booking a follow-up appointment. She eventually evened my hair out, but I certainly will not be booking a return visit and would not recommend.