Ezina by Ruksaar Reviews
257 Great Western Road, Glasgow, G4 9EJ
Check availability and book onlineReviews are written by customers after their visit.
91 reviews
Massage was good gel nails were ok paid extra for gel. Chipped within 1 day. Clean and nice environment. Staff fine.
I am writing a review of complaint and requesting that I receive some sort of explanation from management with regard to why I did not get my treatment I had booked on Friday 15th August 2014.
On Thursday 14th August 2014 I travelled 5.2 mile for my appointment at Ezinas hair and beauty. I sat on the chair expecting semi-permanent marvel lashes and the lady told me that the lashes she was going to put on would only last 2-3 days. I explained to her clearly that I wanted the ones which stayed on for 4-6weeks and she said that she did not have time to do them as they take up to 45minutes. Disappointed, I agreed to come back in the next day (Friday 15th August 2014 at 1.30pm) and was assured that it would be the lashes that lasted 4-6 weeks. I then travelled 5.2 miles to get home.
The following day I done the 5.2mile journey again to Ezinas paid another £1.50p for parking and arrived at 1.20pm. My appointment was not until 1.30pm. I did not get greeted by the lady working which I feel is very poor customer service. At 1.30pm I was still ignored, there was no apology for running late there was no offer of water tea or coffee and there was no acknowledgement of my presence In the salon. Finally at 1.40pm I got asked to sit on the chair. I looked at the table and saw the very same 2-3day lashes that the previous day was going to put on me. Confused I asked the lady if it was the 4-6weeks lashes which she replied no to. I told her that I had came in the day before and the lady that was on that day tried to put them on me and because they weren’t the one I wanted I had to come back and she had put me in the diary for today. The lady then phoned and I didn’t quite get a proper explanation as to what had gone wrong. I was not happy that all the lady kept saying to me was that ‘she didn’t have time to do the 45min lashes because she had an appointment at 2pm coming in’ I am also a customer, I booked my slot at 1.30pm so why was she not caring that I wasn’t getting my treatment?
The service provided to me was absolutely disgraceful from start to finish, there was clearly a lack of communication between the two staff, the diary was clearly not filled in properly as it should have said that I was in at 1.30 for a 45min appointment.. that way the 2pm appointment would not have been booked in, the attitude of the lady was terrible as she clearly did not care that 2days in a row the salon had failed me, you could tell that she did not have time for me and was more interested in her 2pm appointment. The fact that she did not even offer to book me in at another time was disgraceful and the apology I got as I left the place was totally half hearted.
Due to the lack of competence by the staff of Ezina salon, I am now going to be attending 2 important events over the weekend with no lashes. My plan for my last appointment was to have my lashes done and then book a mother daughter time for my mum and myself and then also book the party package for 20 for a hen night and obviously recommend your salon to my friends and family, however this will not be happening ever.
Pleases can you respond to this letter with urgency.
One word to describe the shop treatments and the staff . Awesome .
Thank you girls loved my gel nails and my eyebrow threading. Felt so rrelaxed after that facial and back neck massage . See you soon . X
Great salon . Nice clean . Love the gilter paper . The girls were very friendly . Service was top notch .
Loved my Gel nails and my eyebrow threading . Great shape . Thanks girls . See you all soon .x
salon was very quiet - would have been good to have some back ground music on. had gel nails on hands and feet therapist WAS GREAT AND VERY FRIENDLY
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