I phoned the salon the day before my appointment to ask if I could come in early to have my gels taken off, at this point I was not informed this would cost me £15. In my usual salon, I would not be charged a penny to have my gels taken off so I was very disappointed by this, particularly when I wasn't informed about the charge until I arrived at the salon. The service was poor, the beautician filed not only my nails but the skin around them which later bled and was very painful. I would not recommend this salon.