Lovely experience as a first time customer. I have had my nails done frequently at other salons but had a friend recommendation for this salon. All the staff were very friendly and attentive. I am super pleased with the final look, clean and simple which can sometimes show up more flaws. But the finish is perfect. Can’t comment on the durability as it has only been a few days but the BIAB isn't chunky and so far is keeping its good as new look!