The services and the staff were good, but there was a misunderstanding regarding the services and I had to pay extra. It's not clear if it was the fault of Treatwell website or of the salon, but I was expecting a traditional full waxing (in other places I've been to, this was the default, and Brazilian and Hollywood were interchangeable). In any case, I appreciate the care Ms. Verena offered and having been given the option to continue or cancel.