Fairmount Spa Reviews
712 High Road, North Finchley, London, N12 9QD
Check availability and book onlineReviews are written by customers after their visit.
974 reviews
Was a nice facial left my face feeling very soft. Could work on their customer service.
Treatment by Fairmount Spa•Classic Facials
They are super professional and the experience is pleasant, the only annoying thing is parking/location, so get there early to find a space and so you can relax fully!
Treatment by Fairmount Spa•Gel Nails Manicure
I organised a spa day for my friend and I as we are both busy mums with young children.
I have never been so embarrassed to have taken her to this place.
On arrival I was again asked if we wanted to share a room as they only had 1 hot stone massage unit, which was stones in a slow cooker.
After having to convince the beautician that we would like a privacy she asked us to make our way to the spa area leaving out personal details filled out in a form on the table for anyone to see
The spa is falling apart and is out of date!!
Whilst in the steam room the back of legs recieved a shot of really hot steam which obviously I was not expecting.
I’ll continue to list the calamities here.
The salon shampoo bottle was empty
The jacuzzi was very cold, when I told the staff member she said no it’s warm and showed me the temp gauge in a dusty cupboard
Included in the package was lunch and a drink, when I asked for an orange juice or something sweet to bring my sugar levels up after being in the spa, the beautician refused and said no drink water
An argument broke out between the manager, a beautician and the managers daughter which meant my friend had to seek refuge with me while I was having my facial.
While having the facial I had to console the beautician who’s friend had had the argument with the managers daughter, the beautician who had the argument with the managers daughter had walked out of the spa by this point
The hot stones were far too hot and used from a slow cooker, by this time I just wanted to leave but had already paid through treatwell.
Our lunch was given to us by 4pm, we had arrived at 1245pm.
Another customers became annoyed because the managers daughter had left her while giving her a facial
The massage was good after the burning sensation cooled from the hot stones.
And to top it off my pedicure wasn’t dry and smudged and the manager witnessing all this did not say a word, but asked for my treatwell voucher when I was leaving.
The whole experience was really upsetting and the the next day I felt really down.
I realised I had forgotten my scarf there and called twice to ask them to check for it.
I still haven’t heard back from them
The whole package cost £210 for a facial, massage, pedicure and lunch. I’m gutted.
Classic FacialsShow all…
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