Fairmount Spa Reviews
712 High Road, North Finchley, London, N12 9QD
Check availability and book onlineReviews are written by customers after their visit.
957 reviews
This was a difficult experience to rate because whilst I was happy with my therapist and the treatment itself, I could not enjoy my massage as I was furious with the other members of staff. The reason being is that they sat outside my treatment room eating kebabs and having a very loud chat and giggle! This meant that I did not experience a relaxing ambience - and when I asked my therapist to ask them to mov or quieten down (which she did), they took so long to do that, that by the time the it was quiet, my massage was over!! Not impressed. When I came into the salon all three therapists were sat with their shoes off eating kebabs in the salon too - not exactly professional!
They knew I was due to arrive as they had my booking in their system, so I do think they should have eaten in the back out of view of customers or timed it when they knew clients weren't due to come in for a treatment!
Treatment by Fairmount Spa•Therapeutic Massage
We took a day off work to enjoy a "Turkish Bath Spa Day".
It was hilariously awful! This venue does not provide anything remotely akin to a Turkish Bath. It was more like a half hearted bed bath, on a freezing cold stone slab, shivering in a wet swim suit because they'd turned the steam off in the already tepid steam room. Meanwhile my friend sat shivering for the duration of my treatment with nowhere else to go because the other spa facilities were not working! The massage was good, but again we were laying on wet swimming costumes for an hour having just been told to lay down in them. We complained of being very cold and uncomfortable - it was a really unpleasant experience that has given me back pain from tense muscles.
The mani- pedicure was excellent, this is something they clearly do well. But they are extremely misleading and over ambitious in selling a "spa day".
The lunch that was included came from the cafe next door - they told us after 45 minutes that they forgot our order and would be back (this was about 3pm, 4 hours after we asked for an early lunch). When they came back it was with a sandwich instead of the salad that was ordered.
Insult to injury was when I thanked them on our way out and I was asked very rudely if I had paid online. They'd had 5 hours to check this rather than trying to embarrass me in front of everyone on my way out of the door.
Yes, I had paid online. £230. I really wish I hadn't.
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