I really like it my treatment with Venus Freeze .Very friendly staff .
My only issue was that I had to wait for my appointment for half an hour ,tat`s a bit too long !
The worst waxing experience I've ever had. My original appointment was at 7pm where I was kept waiting for 30mins with no updates from any staff, there wasn't any one on reception I could ask when my appointment would be so I had to leave as I had other things to do that evening. Got a call saying I should come back for a free wax another day. My appointment was at 7pm. Again, was left waiting for 30 mins with no explanation. When I asked when I'd be seen, I was finally shown into the room. While in the room, I felt very uncomfortable with some of the comments from the beautician. She then gave me the most painful wax I've ever had (and I'm used to getting waxed). It was all very rushed, the wax wasn't left on long enough, so the same bits were being waxed over and over again. When it was eventually over, it was actually a very shoddy job. I will never be returning to Fairmont spa again, the absolute worst customer service I've experienced. The staff were all so rude, no customer care what so ever. If a customer was 30 mins late for an appointment would you still carry out the service? I don't think so. Would never recommend this place for a wax.