This was the first time visiting Fairmont spa, and because I ordered it with through another site I was a little skeptical, but when I got to the spa and was greeted by the lovely ladies I felt at ease, the location was perfect and the spa itself was really nice. I had a Beaute Neuve Double Peeling Facial and I absolutely loved it, this was like no other facial I've had before, this really catered to my skin it focused on my troubled areas and left my skin feeling amazing. I will definitely be coming for another one. And my therapist Sarah was amazing also.
Very good value for money as the same kind of treatments at somewhere like the Sanctuary would have been 3x the price. However, I felt they were understaffed and as a result things did not flow as smoothly as one would have hoped and cleanliness was a big issue. On arrival, it took 10 minutes for someone to greet us as the only staff available were busy giving manicures. Once we had signed in, nobody told us what would happen and so we waited not sure what to do which doesn't really help you to relax. The Jacuzzi was lovely and that really relaxed us. Our facials and treatments were well done. My only problem was that the therapist working on me was clearly new and inexperienced and so she didn't tell me what was going on or what treatments she was performing and at one point I think she even knocked something over. This meant that my manicure and pedicure were not as well done as I had hoped. However, for the price paid it was still a very relaxing day. I'm just not sure I'd visit again.
It was ok at best
Nowhere to place clothes after disrobing
Had to leave wallet, phone and tablet on floor
No room to swing a cat in the treatment room
Perhaps more attention to fixing rather tired rooms and general cleanliness