Unbelievably bad from start to finish. 1-hour facial turned into 25 min facial with a 3-minute arm and hand massage. I cried when she gouged my face with some tool to get rid of blackheads. Was left on my own with a mask on my face for over 20 mins. I could have done this at home on my own! When I complained the woman seemed unhappy about it but offered more massage which did not relax me. I paid over £40! Have been going to this salon for years but will never return. So very disappointed.