The staff and procedure were perfect. The only flaws I found was the "room" I got treated in wasn't really a room at all, the space was created using some thin divider walls to close off the reception area with a gap in the walls at the ceiling. I found this slightly uncomfortable as I was having a Hollywood wax and anyone in the reception could hear what was going on and being said in the "room" whilst you were being treated. Another flaw was I felt kind of uncomfortable that even though I was having a very intimate wax the staff don't wear gloves.