My therapist was Demi who was incredibly friendly and accommodating; she customised the facial to my needs. I've had this facial elsewhere and the mask wasn't suitable for my skin so Demi swapped it for a more nourishing one. She was very informative about the products she was applying to my face. She also gave an arm massage while the mask was drying. I decided to purchase further treatments at this salon and the main reason for this was because the therapist I had was so lovely and accommodating. Looking forward to my next treatment!