This place is definitely 5 star! The staff are always so friendly and my nails are always perfect, they also last for ages too!! Well done on Winning Beauty Salon of the Year - well deserved!
I was given a voucher for Christmas and used it to book the 20/20/20. The whole experience was disappointing.
The welcome was less than effusive - not even a smile. The receptionist didn't know what time noon was! The pixellated printed-out posters about the spa's recent award looked unprofessional, and they're the first thing you see. I asked to use the bathroom before my treatment and it looked really run-down, with a stained toilet bowl, grubby grouting and bits missing from the door.
The treatment itself (in a cramped room with a bed covered in doctor's office paper towel as well as cotton towels - can they not spare fresh towels for each client?) was very blah. I told the therapist I had knots in my shoulders but she didn't even try to work them out - I came out feeling just as tense as I had going in! I was intrigued as to what the 'arm smoothie' would be but it was just an arm massage with unscented oil - why not just call it that? Throughout the treatment I could hear the spa phone ringing, crockery clattering and people chatting. The treatment was meant to last 60 minutes (hence the name 20/20/20) but it was only 50 minutes.
My husband who had a full body massage at the same time wasn't impressed either. Neither of us would go back.
Really good treatment, room relaxing and treatment explained tor thoroughly so I knew what was going on, skin looked and felt ten times better straightaway!
Floatarium staff were very nice and the location is very convenient. My husband and I both enjoyed massages and I also added a manicure. The team used a very strong nail polish which didn't chip- I would go back again.