First time getting definition brows done & Elena was great! Really friendly, reassuring, knowledgeable & efficient time wise. She checked what type of shade/look (I like natural & not too dark) I wanted & checked to make sure I was happy before applying tint & fixing the shape. We had a lovely chat & she made sure I was comfortable. I was extremely pleased with the end result & will definitely be going back for a top up tint when needed. She also tinted my eyelashes and again was very happy.