The lady who served me was very nice and very kind however my general experience was not great. I went for a hollywood wax however there was still hair left. The room in general was not very welcoming. There was a dirty used towel left on the door. Their were no clean towels provided either. Personally I like to cover myself before they walk in so I was a little uncomfortable. When ripping the wax off, she didn’t press her hand down on me to dull the pain at all. And afterwards the oil was just poured on me and wasn’t rubbed in at all.