Didn’t have the therapist I booked in with & wasn’t even made aware of this . The therapist herself was very nice & good natured. However the manicure i was not impressed with. The treatment suggested a soak & exfoliation per the booking but I did not receive that. Even before I left my nails had smudged despite waiting the recommended time by the therapist. They did offer to redo the nail but by this point I had already been there 50minutes & did not have. Waste of money wouldn’t recommend.