I would leave a zero rating if I could as I arrived at the salon to be told that they couldn’t do my hair. Further they had tried to call me to tell me this 3 minutes before my confirmed appointment time. Very disappointing and completely unsatisfactory! They suggested it could be done an hour later which wasn’t any help. Not impressed! The time I booked was when it was suitable. Additionally frustrating was that the salon also said they couldn’t refund me as I’d have to follow up with Treatwell. I won’t be using the salon or Treatwell again for hair appointments due to their unreliability. Not only that but my time was wasted travelling there as no one was considerate enough to let me know in reasonable time.
The staff were friendly and so lovely, and I’m so happy with my hair cut! All I would say is that I found that it took a long time from start to finish as they were multitasking with other clients. It wasn’t a problem for me as I wasn’t in any particular rush, but despite being a bit slow I was happy with the overall service.