Very disappointing experience. I was left waiting 30 minutes with no acknowledgement while other clients were greeted. The therapist was dismissive, did not ask any basic questions, and applied remover improperly, which got into my eyes and caused stinging. She was on the phone the entire time. I was blamed for this and had to rinse my eyes myself. The removal was incomplete and the service felt careless and unprofessional. Would not return.