I would normally rate the salon excellent however on this visit there was a new member of staff carrying out my pedicure. He was very heavy handed and actually cut my heel and sole of my foot with the foot file, I had to request him to stop because it was very painful. The hard skin from my feet was not removed properly. I would not want this staff member to carry out my pedicure in the future. I’m sad to give this poor rating because all of my other visits have been excellent.