The staff were lovely and very chatty. They even helped (above and beyond the call of duty) when the angle meant I couldn't roll my trousers back down over my calves. My pedicurist knew exactly what she was doing and made it a very pleasant experience. The only downside was having the footbath on the bed which made it a very odd, uncomfortable angle.
From the moment I walked into Genco I was welcomed with a smile and a beverage. The haircut is precisely what I wanted and I was completely relaxed through the whole service. Kasia is a standout among a seriously talented crew at Genco in Chiswick.